Privacy Policy

 

Last Updated: May 2026

 

GREE Climate Solutions LLC (“GREE,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request product information, submit an inquiry, or use any product registration, rebate, warranty, support, contractor, distributor, or other online features that may be made available through our website.

This Privacy Policy applies to information collected through our website and related online services where this Privacy Policy is posted. It does not apply to employee information or to third-party websites, platforms, or services that we do not own or control.

1. Information We Collect

 

The information we collect depends on how you interact with us. We may collect the following categories of information:

Contact Information

We may collect your name, email address, phone number, mailing address, company name, job title, contractor or distributor information, and other contact details you provide.

Product and Equipment Information

We may collect information about products you purchase, install, register, service, or inquire about, including model numbers, serial numbers, installation dates, installation locations, product photos, warranty information, service history, proof of purchase, and related documentation.

Inquiry, Registration, Warranty, and Support Information

If you submit an inquiry, register a product, request technical support, submit a warranty or service request, or participate in a rebate or incentive program, we may collect information related to your request, including messages, attachments, service notes, contractor information, installation records, claim details, and other information you choose to provide.

Website and Usage Information

We may collect information about how you use our website, including IP address, browser type, device type, operating system, pages viewed, links clicked, referring website, approximate location, date and time of visit, and other usage data.

Marketing and Communication Information

We may collect information about your communication preferences, your interest in our products or services, and your interactions with our emails, advertisements, promotions, events, or other communications.

Business and Professional Information

If you are a contractor, distributor, dealer, installer, business partner, or prospective partner, we may collect business contact information, company details, sales territory, project information, product interests, program participation information, and related professional information.

2. How We Collect Information

We may collect information in the following ways:

Directly from You

We collect information when you fill out a form, contact us, request a quote, submit an inquiry, register a product, submit a warranty or service request, apply for a rebate or incentive, sign up for communications, or otherwise provide information to us.

Automatically

We may collect certain information automatically through cookies, pixels, analytics tools, log files, and similar technologies when you visit our website.

From Third Parties

We may receive information from distributors, contractors, dealers, installers, service providers, business partners, marketing partners, event organizers, or other third parties who interact with you in connection with our products, services, or business operations.

3. How We Use Information

 

We may use the information we collect for the following purposes:

To Communicate with You

We use information to respond to your inquiries, provide product information, send updates, communicate about warranty or service matters, and manage customer support.

To Provide Products, Services, and Support

We use information to process inquiries, product registrations, warranty requests, rebate or incentive submissions, service requests, technical support matters, and related customer service activities.

To Support Contractors, Distributors, and Business Partners

We may use business information to manage distributor, contractor, dealer, installer, or partner relationships, support sales activities, provide training, process program participation, coordinate product or service support, and manage business operations.

To Improve Our Website, Products, and Services

We use information to understand website usage, improve user experience, analyze product and service performance, troubleshoot issues, improve our operations, and develop or enhance our products, services, and programs.

For Marketing and Promotional Purposes

We may use information to send product news, marketing communications, promotions, event invitations, training information, and other content that may be of interest to you. You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or contacting us.

For Legal, Security, and Compliance Purposes

We may use information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, prevent fraud, protect our rights and property, and maintain the security of our website, systems, products, services, customers, and business partners.

4. How We Disclose Information

We may disclose personal information to the following categories of recipients:

Affiliates and Related Companies

We may share information with our parent company, affiliates, subsidiaries, or related companies where permitted by law and as necessary for business, operational, technical support, reporting, and compliance purposes.

Distributors, Contractors, Dealers, Installers, and Service Partners

We may share information with authorized distributors, contractors, dealers, installers, service providers, or warranty partners when necessary to respond to inquiries, process product registrations, support installations, provide service, handle warranty matters, or support rebate and incentive programs.

Service Providers

We may share information with vendors and service providers who help us operate our website, process forms, host data, manage customer relationships, send communications, analyze website usage, provide IT support, process payments, or support our business operations.

Business Partners

We may share information with business partners when necessary to provide products, services, rebates, incentives, training, events, technical support, or other programs you request or participate in.

Legal and Compliance Recipients

We may disclose information when required by law, regulation, subpoena, court order, government request, or when we believe disclosure is necessary to protect our rights, safety, users, customers, business partners, or others.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

5. Cookies and Similar Technologies

We may use cookies, pixels, web beacons, analytics tools, and similar technologies to operate our website, remember preferences, understand website performance, improve user experience, and support marketing activities.

You may be able to manage cookies through your browser settings. If you disable certain cookies, some parts of our website may not function properly.

If we post a separate Cookie Policy on our website, that policy will provide additional information about how we use cookies and similar technologies.

6. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, social media pages, or partner websites. We do not control those third parties and are not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies of any third-party websites you visit.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products and services, supporting warranty and service requests, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

9. Your Choices

You may have certain choices regarding your information.

You may request access to, correction of, or deletion of certain personal information by contacting us.

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us.

You may manage cookies through your browser settings.

You may contact us to update your communication preferences.

Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws.

10. U.S. State Privacy Rights

Residents of certain U.S. states, including California, may have specific rights regarding their personal information, such as the right to know, access, correct, delete, or opt out of certain uses or disclosures of personal information.

We do not sell personal information for monetary consideration. However, some uses of cookies, analytics, or advertising technologies may be considered “sharing,” “targeted advertising,” or similar activities under certain state privacy laws. Where required by applicable law, we will provide applicable rights and choices.

To submit a privacy request, please contact us using the information below.

11. Children’s Privacy

Our website, products, and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information.

12. International Users

Our website is intended primarily for users in the United States. If you access our website from outside the United States, you understand that your information may be processed in the United States or other locations where we or our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of our website after any update means you acknowledge the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us at:

GREE Climate Solutions LLC

Email: info@gree.us

Address: 627 Broadhollow Rd, Melville, NY, 11747

Phone: 1-800-251-4972