-
Products
- ꄃ Ductless Systems
- Single-Zone
- Multi-Zone
- ꁵ Central Air Systems
- Cooling Only
- Heat Pump
- Air Handler & Coil
- ꁦ VRF Systems
- VRF [Heat Pump / Heat Recovery]
- VRF Indoor Units
- ꀔ Room Air
- PTAC
- TTW
- Window AC
- ꀒ Packaged Systems
- ꀹ Thermostats & Controls
-
Solutions
- ꀇ Home Solutions
- Whole Home Comfort
- Room-by-Room Comfort
- Replacement & Upgrade
- .
- Energy Efficiency & Rebates
- Smart Home & Controls
- Indoor Air Quality
- ꀶ Commercial Solutions
- Light Commercial
- Commercial Buildings
- Hospitality
- Multi-family Housing
- .
- Data Center
- Healthcare & Education
- Industrial Facilities
-
Support
- ꄃ Product Resources
- Product Literature
- Owner & Installation Manuals
- ꂓ Warranty
- Warranty Information
- ꁳ Get Help
- FAQs
- Troubleshooting
- ꀆ Get app
- Control your comfort, anytime
- Download the GREE+ app
-
Connect
- ꀇ Homeowners
- Product Registration
- Warranty Lookup
- ꄑ Partner
- Partner Portal
-
About GREE
- ꀶ Our Story
- ꀔ Our Differences
- ꄓ Global Presence
- ꀖ Innovation & Technology
- ꂐ Sustainability
- ꁘ Careers
- ꀢ News & Events
-
Products
- ꄃ Ductless Systems
- Single-Zone
- Multi-Zone
- ꁵ Central Air Systems
- Cooling Only
- Heat Pump
- Air Handler & Coil
- ꁦ VRF Systems
- VRF [Heat Pump / Heat Recovery]
- VRF Indoor Units
- ꀔ Room Air
- PTAC
- TTW
- Window AC
- ꀒ Packaged Systems
- ꀹ Thermostats & Controls
-
Solutions
- ꀇ Home Solutions
- Whole Home Comfort
- Room-by-Room Comfort
- Replacement & Upgrade
- .
- Energy Efficiency & Rebates
- Smart Home & Controls
- Indoor Air Quality
- ꀶ Commercial Solutions
- Light Commercial
- Commercial Buildings
- Hospitality
- Multi-family Housing
- .
- Data Center
- Healthcare & Education
- Industrial Facilities
-
Support
- ꄃ Product Resources
- Product Literature
- Owner & Installation Manuals
- ꂓ Warranty
- Warranty Information
- ꁳ Get Help
- FAQs
- Troubleshooting
- ꀆ Get app
-
Control your comfort, anytime
-
Download the GREE+ app
-
Connect
- ꀇ Homeowners
- Product Registration
- Warranty Lookup
- ꄑ Partner
- Partner Portal
-
About GREE
- ꀶ Our Story
- ꀔ Our Differences
- ꄓ Global Presence
- ꀖ Innovation & Technology
- ꂐ Sustainability
- ꁘ Careers
- ꀢ News & Events
TROUBLESHOOTING
Solve Problems Fast
Step-by-step troubleshooting guides to help you
identify and resolve issues quickly.
Popular searches:
E1 error
No cooling
Unit not turning on
Water leaking
How It Works
A simple process to diagnose and fix the issue.
1. Identify the Issue
Search or select the symptom that best describes the problem.
3. Apply the Solution
Try the recommended fix or adjustment.
4. Problem Solved
Confirm the issue is resolved. Still need help? We're here.
Browse by Topic
1. It may be caused by poor contact of the power plug: Please unplug or disconnect the air conditioning power plug for 30 seconds and then plug it back in. Use the remote control to aim at the air conditioning and press the power button to observe if it can operate normally
2. It may be due to the low battery level of the remote control: it is recommended that you replace the battery as soon as possible or clean the rust on the positive and negative metal plates of the battery
1. It may be caused by poor contact of the power plug: Please unplug or disconnect the air conditioning power plug for 30 seconds and then plug it back in. Use the remote control to aim at the air conditioning and press the power button to observe if it can operate normally
2. It may be due to the low battery level of the remote control: it is recommended that you replace the battery as soon as possible or clean the rust on the positive and negative metal plates of the battery
1. It may be caused by poor contact of the power plug: Please unplug or disconnect the air conditioning power plug for 30 seconds and then plug it back in. Use the remote control to aim at the air conditioning and press the power button to observe if it can operate normally
2. It may be due to the low battery level of the remote control: it is recommended that you replace the battery as soon as possible or clean the rust on the positive and negative metal plates of the battery
1. It may be caused by poor contact of the power plug: Please unplug or disconnect the air conditioning power plug for 30 seconds and then plug it back in. Use the remote control to aim at the air conditioning and press the power button to observe if it can operate normally
2. It may be due to the low battery level of the remote control: it is recommended that you replace the battery as soon as possible or clean the rust on the positive and negative metal plates of the battery
1. It may be caused by poor contact of the power plug: Please unplug or disconnect the air conditioning power plug for 30 seconds and then plug it back in. Use the remote control to aim at the air conditioning and press the power button to observe if it can operate normally
2. It may be due to the low battery level of the remote control: it is recommended that you replace the battery as soon as possible or clean the rust on the positive and negative metal plates of the battery
1. It may be caused by poor contact of the power plug: Please unplug or disconnect the air conditioning power plug for 30 seconds and then plug it back in. Use the remote control to aim at the air conditioning and press the power button to observe if it can operate normally
2. It may be due to the low battery level of the remote control: it is recommended that you replace the battery as soon as possible or clean the rust on the positive and negative metal plates of the battery
1. It may be caused by poor contact of the power plug: Please unplug or disconnect the air conditioning power plug for 30 seconds and then plug it back in. Use the remote control to aim at the air conditioning and press the power button to observe if it can operate normally
2. It may be due to the low battery level of the remote control: it is recommended that you replace the battery as soon as possible or clean the rust on the positive and negative metal plates of the battery
1. It may be caused by poor contact of the power plug: Please unplug or disconnect the air conditioning power plug for 30 seconds and then plug it back in. Use the remote control to aim at the air conditioning and press the power button to observe if it can operate normally
2. It may be due to the low battery level of the remote control: it is recommended that you replace the battery as soon as possible or clean the rust on the positive and negative metal plates of the battery
Need More Help?
Our support team is here to assist you with any questions.
Call Us
1-800-251-4972
24/7 Rapid Response
Email Us
warranty@gree.com
Find Us
627 Broadhollow Road, Melville, NY 11747, USA
Installation XXXXX
627 Broadhollow Road, Melville, NY 11747, USA
Solutions
Support
Copyright © 2026 Gree Climate Solution LLC. All Rights Reserved
